Cancellation and Refund Policy

This policy explains how cancelling works and when money is returned for Soldvio's eBay store management services.

How billing works

• You're billed as set out in your service agreement, agreed with you before we start. A monthly fee is billed at the start of each month for that month's service; anything else in your agreement is billed the following month, for the month it covers.
• New listings above an allowance in your agreement are billed the following month, for listings already created.
• Each invoice is emailed to you and kept on the Billing page of your Soldvio dashboard.

Cancelling

• You can cancel at any time by emailing support@soldvio.com or telling your account manager.
• Your service continues until the end of the month you have already paid for, and you are not billed again.
• There are no cancellation fees and no minimum term.

Refunds

Our fees pay for work our team carries out on your store throughout the month, so fees are non-refundable once a billing month has started, including for part of a month after you cancel. Charges for extra listing blocks are for listings already created and are not refundable either.

The one exception is a billing mistake. If you were charged twice, or charged more than your invoice, we refund the difference to your original payment method within 7 business days of you telling us. Your bank or card issuer may take a few more days to show it.

eBay fees

eBay's own selling fees, Promoted Listings ad fees and payment processing fees are charged by eBay, not by Soldvio. Questions about those charges go to eBay.

Questions about a charge

Please contact us at support@soldvio.com before disputing a charge with your bank. We reply within 1 business day.